Non contact / payment from customer

[tillytomdesigns]

Hi,

Not sure if this is the right place for this question but I had a customer purchase a dress on Saturday and they haven't made any contact or payment with regards to their purchase. I emailed an invoice with bank details for bank deposit. I also emailed yesterday advising that as per store policies payment is appreciated withing 48 hours and still nothing.

How long should I give the customer before getting the dress relisted in my store?

Cheers,
Anna

[ChallenCharms]

I would give it a couple more days. You never know, they could have a good reason for not being able to get back to you as yet. Hope things work out :(

[lulufroufrou]

I find a lot of the emails I send to customers start off in their junk box so I usually give a little extra time. However this one hasn't paid yet has she? Has the customer bought previously from made it - ie. Do you think she knows how to do it. I always take previous feedback (if they have some) into consideration too. The last email you sent should explain why you relisted if you choose to do so. Good Luck hope you hear from them soon

[LoopyLou]

HI Anna,

I think Made It look at refunding your costs 7 days after non-payment (would be in FAQ I think). You could use that as your timeframe guidelines?? It is frustrating, and sounds like you have handled it very professionally so far. It would be so much easier just to pay on the spot!!

[tillytomdesigns]

Thanks ladies for the advice. I guess I will give it until the weekend (7 days) for the buyer to make contact and if I don't hear anything I will get the item relisted. Very frustrating. The buyer doesn't have any feedback of their own so guessing this may be their first purchase. Hopefully I hear from them by the weekend.

[Sheeps Clothing]

Such a shame (and so frustrating) when the happens.
I hope you get it sorted out!

[ImaginationShop]

I think that some people just don't understand how the process works. I had to talk my mum through a purchase on Etsy the other day even though she uses a computer every day and often makes purchases online.
I hope it works out for you.

Jess

[tillytomdesigns]

Finally heard back from the buyer to say 'sorry for the mix up, please relist the dress'. Guess she just changed her mind, but at least she finally got back to me to let me know.

[*onewiseowl*]

ah! well at least you heard back from her! she took her time though! ;)

[ChallenCharms]

That must be soooo frustrating Anna!

[ImaginationShop]

Oh no. So annoying.

Jess

[cuteasabutton]

Im going through the same thing at the moment and it has been over 7 days and there has been no payment and no contact. I guess I will have to do the same thing and send one more e-mail and if no response, get my items re-listed. Do I just contact the madeit girls for help with this??

Thanks,
Lisa.